CTI

• CTI: Connects the telephone system to the computer system, enabling information synchronization between the two systems. This integration provides agents with detailed information about callers before answering the call, such as previous purchase history or account information, which improves service quality and speed.
• PBX: A private telephone system used within an organization to manage internal and external calls. It provides features such as call transfer, hold, and conference calls.
• IVR: An automated system that interacts with callers through a voice menu, allowing them to direct their calls themselves or obtain basic information without the need for an employee.

By leveraging CTI, call center and contact center agents can manage customer interactions more efficiently. They can access essential call management functionalities and customer information, which helps them reduce manual errors. You can integrate your telephony and business communication systems with your computer applications such as:

• CRM system
• Ticketing system
• Helpdesk software
• SMS and email blasting platform

And several other business applications.

• Improved customer experience: By providing instant information about the caller, agents can provide personalized and efficient service.
• Increased work efficiency: CTI reduces call handling time by providing the required information quickly, allowing agents to handle more calls.
• Improved call management: CTI enables intelligent call routing to the appropriate department or employee based on caller data or the reason for the call.
• Data analysis and reporting: CTI enables the collection of detailed call data, which helps the organization analyze customer service performance and make informed decisions.

As a software development company, we offer customized CTI services to meet our clients' needs. We develop solutions that integrate with CRM (Customer Relationship Management) systems and other databases, enabling organizations to get the most out of this technology. Our services include:

• Developing custom CTI applications.
• Integrating CTI systems with existing CRM systems.
• Developing user-friendly interfaces for agents.
• Providing technical support and maintenance.